My mother was taking a plane trip back to California from New York. There were strong winds in the area, so the plane was going to be delayed by three hours. While waiting at her gate, she called me to let me know that I shouldn’t worry about picking her up when she landed, since they wouldn’t be getting in until after midnight. “That’s fine”, I said. “Thanks for letting me know. I guess we’ll see you when…”
“Hang on a second!”, my mother interrupted. “Captain? Captain?”, she beckoned to someone in the room she was standing in. Then she continued…”Adam, listen, the pilot of the plane wants to talk to you for a second. Here. This is my son, Adam.”
Captain O’Reilly: Hello?
Captain O’Reilly: Hi, this is Captain O’Reilly. I’m here with your mom. (Pause.)
Adam: Is this really the Captain of the plane?
Captain O’Reilly: Yes. Your mom wanted me to tell you that we’re going to be delayed about three hours due to the strong winds we’re having here. She just didn’t want you to worry.
Adam: I…can’t believe she got you on the phone to tell me that.
Captain O’Reilly: No problem. Have a great day.
Captain O’Reilly: Here’s your mom again.
Adam’s Mom: (Proudly…) Hello?
Upon her return, she handed me the following note to fax to Jet Blue.
Please send to Human Resource Department
Re: Captain O’Reilly
I took a flight from JFK to California. We were booked to leave at 6PM Eastern Time. There was a delay and we didn’t leave until 9PM. I was so impressed by the Pilot-Captain O’Reilly that I had to write this letter.
I was in a wheelchair and he was so considerate and caring for my welfare that I felt completely safe and secure about the flight (late or not).
He even took the time to call my son in California on my cell phone to let him know of the delay and not to worry.
Because of his concern for all the passengers, he is one of the few pilots I have seen that has the empathy and respect that others do not have.
Therefore, I believe he deserves some kind of recognition.
Thank you. It was my pleasure.
Los Angeles, California